Customer Support

Monday through Friday 8:00 AM to 4:30 PM PST

Customer Service (805) 487-6698

Please refer to our products page for a complete list of products and customization options. Our customer service team is happy to attend to any of your concerns and inquiries including minimums, pricing and sample requests.

Order Processing

Our order desk is open Monday through Friday 8:00 AM to 5:00 PM (Pacific Time) and can be reached at: (805) 487-6698.

Please contact customer service for production and shipping times. We will always confirm the actual shipping date of your order so you may plan accordingly.

Payment

A written purchase order must be issued for all orders. Please fax to (805) 487-1967.
We also accept cash payments in advance or, upon approved credit, extend net 30 terms.

Shipping

All shipments must be scheduled the day prior to shipping so that a dock appointment can be allocated. Please notify us if you cannot make your scheduled pickup time. All goods will be shipped freight collect or third party billing, with no additional freight charges. You may opt for UPS shipment for a 20% additional fee if you use our account to prepay. You may supply us with your account number to avoid this additional charge. Do let us know of any special shipping requirements you have and we will do our best to accommodate your needs.

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